Monad Centre of Balance Pty Ltd ATF Monad Trust
We understand that privacy to your personal information is important and to ensure we meet our responsibility to protect your privacy, we have adopted the “Principles” being the Australian Privacy Principles (APPs) contained in the Privacy Act (1988). The APPs regulates the handling of personal information. It is your responsibility to familiarise yourself with the APPs.
Personal identification information
We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our Website, register on the Website, place an order, fill out a form, book a consultation and in connection with other activities, services, features and resources available through the Monad Centre. You may be asked for, as appropriate, your name, lifestyle, medical history, email address, mailing address, phone/mobile number, credit card information for the purpose of payment of services and products. Detail of your credit card is deleted once payment of goods has been cleared. We will collect personal identification information from you only if you voluntarily submit such information to us. You also have the right to refuse to supply personal information, but we ask you to note this may prevent you from engaging in certain Website related activities.
How we use collected information
The personal information that we collect and may hold about you is dependent on your transaction with us. Generally we will collect, use and hold your personal information if it is necessary for or directly related to the performance of our functions and meeting of our responsibilities under various Australian laws and regulations. We may use your information:
- To provide and administer products and services, credit and customer support to you;
- To monitor, audit and evaluate our products and services to best meet your needs;
- To facilitate our internal business operations (including modelling data, maintaining our relationship with you, data testing and security);
- To comply with any record keeping and legal or regulatory requirements;
- We may use the email to send you information you agreed to receive about topics or activities of interest that may be of interest to you;
- We may use the email address to send you information and updates relating to your order, to respond to your inquiries, questions, and/or other requests.
- If you decide to join our mailing list, you will receive emails that may include company news, updates, related product or service information, marketing purpose or satisfaction surveys etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. These communiqués will be kept to a minimum.
Sharing your personal information
We do not trade, or rent your personal information to others but in order to operate our Website or deliver a service we may sometimes share your personal information with our service providers. Our service providers are prohibited from using your personal information other than for the purpose of the services they provide to support the operation of the Monad Centre. In the event that we may on-sell our business it is common practice that the clientele of a business forms part of the good-will that is passed on with change of ownership. In the event the Monad Centre is sold or dissolved as a valued customer we will advise you in writing and post adequate notice on our website.
We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Disclosure of personal information:
Under the APP we are bound by law to disclose your personal information under the following circumstances:
- if required by law; or
- if authorised by law (for example, to protect our interest or where we have a duty to the public to disclose that information); or
- you have consented to the use or disclosure of your personal information.
Access to your information
You have access to view your personal information you have submitted to us or your medical file through a written request to us. You are required to provide identification by law that proves who you are to protect your private information from being accessed by anyone other than yourself. We will respond to your request within a reasonable period.
We may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do, we will notify you in writing setting out the reasons for the refusal (unless it would be unreasonable to provide those reasons). If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately in writing. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.
If we refuse to correct your personal information, we will provide you with a written notice that sets out the reasons for our refusal (unless it would be unreasonable to provide those reasons).
Storage of Information
The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures. Your personal information is stored in servers located in Australia for the purposes set out above.
When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
The Monad Centre may at any time display third party advertisements, embedded and non-embedded hyperlinks, referral buttons and other pointers to internet websites operated by third parties or their licensees or contractors. The Monad Centre does not endorse or recommend the products, services or content of the advertisement nor accept any responsibility for the contents of any linked websites or any hyperlink contained within a linked Web Site. Any offer that you can accept by linking to the third party advertiser's website and executing the relevant transaction is made by you at your own risk. The Monad Centre is absolved of any responsibility of any outcome as a consequence of your access.
The Monad Centre uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments. Payments are fully automated with an immediate response. Your complete credit card number cannot be viewed by the Monad Centre or any outside party. All transactions are performed under 128 Bit SSL Certificate. All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by the Monad Centre.
The Monad Centre at its discretion may update this Policy at any time. When we do, we will revise the updated date at the bottom of this Policy. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect your personal information we collect. You acknowledge and agree that it is your responsibility to review this Policy periodically and become aware of modifications.
Your acceptance of these terms
By using the Monad Centre Website, you signify your acceptance of this Policy. If you do not agree to this policy, please do not use the Website. Your continued use of the Website following the posting of changes to this Policy will be deemed your acceptance of those changes.
Your wellbeing and privacy is central to how we conduct ourselves with you. Please contact us by email, phone or letter and give us the opportunity to clarify or rectify any instances that you are unsure or have concerns about. Should you wish to take the matter further please follow the instructions below.
Under the Privacy Act 1988 (Privacy Act) you can lodge a complaint to the Office of the Australian Information Commissioner (OAIC) about the handling of your personal information. For more information about privacy in general, you can visit the Information Commissioner’s Website at www.oaic.gov.au
PO Box 3509
Joondalup WA 6027
Telephone: (08) 9400 7778
This document was last updated on 31 July 2019